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    Senior eCommerce Marketing Executive 

    Are you a commercially savvy digital retail marketer looking for somewhere where your creative skills are lauded as much as your ability to analyse data?  Are you curious, energetic and wanting to work with a growing retail team with a company that is going through a period of growth and expansion?

    The Club is looking for a Senior Retail Marketing Executive who will be instrumental in developing the club’s omni-channel experience with a particular focus on online retail marketing channels including social media and e-mail marketing. 

    A big part of the role will be interrogating data to identify opportunities and finding ways to increase performance across all online channels, so you’ll need to be comfortable with crunching numbers.  But above all, you need to be a creative marketer who can get into the skin of the Club’s loyal supporters, ensuring their customer journey is the best it can be.  You’ll be a team player who can work with the wider marketing team (retail, eCommerce, social media, buying/merchandising) to strive for excellence across all marketing functions and to act as brand guardian to ensure a seamless journey for customers. 

    Key responsibilities include:

    • Retail marketing campaign activation across all online channels
    • Creative asset generation across eCommerce sites
    • Support the Retail Marketing Manager on digital strategy for retail campaigns
    • Report on weekly performance statistics and interpret them to drive future digital activity
    • Build, test and deploy e-mail marketing campaigns
    • Be the brand guardian for online communications

    Person specification:

    • Passionate about digital, keeping up to date with advances and new opportunities
    • Innovative, able to generate ideas and new ways of working
    • Results focussed, analytical, with a KPI oriented approach to online marketing
    • Customer and data driven with a good understanding of data systems/CRM
    • Demonstrable eCommerce or digital marketing experience for a multichannel retailer (client or agency) 
    • Experience of using e-mail marketing platforms such as dotMailer, Campaign Monitor, Exact Target etc
    • A keen eye for design and ability to use photo editing packages such as Photoshop

    To apply, please send a CV and covering letter of no more than one page to applications@tottenhamhotspur.com, with the job title in the subject line, before 19 February 2018 at 9am GMT. In your cover letter, please outline your salary expectations and where you heard of the vacancy.

    Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

    Programme Coordinator

    Tottenham Hotspur Foundation  

    Reporting Structure

    The job holder will report to the Manager, Health and Wellbeing within the Tottenham Hotspur Foundation (THF).

    Contracted hours and salary:

    1-year Fixed Term contract, 35 Hour per week contract. This may include Evening & Weekend work.

    Salary - £28,000 per annum

    Job Outline

    The overarching aim of the project is to provide and promote wellbeing, supporting both individuals and business (including within the organisation) to deliver positive messages regarding mental health through workshops and activities.

    The ‘I belong’ programme will support age group 16-30 years to manage their own wellbeing, enable people to develop coping skills to support themselves and build confidence in their own capacity to manage their lives.

    The role of the Project Coordinator will work closely with local business and community organisations to promote the programme and raise awareness of mental health.

    Within the role, the post holder will have regular contact with our partners, community organisations and participants attending the programme, ensuring the programme is embedded within the current Health & Wellbeing provision and promoted across all channels to reach the wider audience. Through the programme the post holder will build relationships within the community and ensure the sustainability of the programme.

    It is very important that the post holder has good communication skills and can build rapport, motivate and gain individual's trust, maintaining professional relationships. Where appropriate the post holder will be expected to complete basic health and psychological assessments, along with agreeing SMART goals.

    The Candidate

    You will have good organisational and time management skills, and have a good knowledge of the local community.

    You will have excellent communication skills and be able to build rapport with both partners and service users, working closely with community organisations and fellow team members at the Foundation.

    Qualifications

    Essential:

    • GCSE or equivalent in Maths and English.
    • Motivational interviewing.
    • Mental Health First Aid.

    Desirable:

    • Educated to degree level or equivalent experience.

    Experience

    Essential:

    • Experience of developing and managing a programme from the onset, meeting KPI’s and managing the programme time lines.
    • Experience of working within multi-agency organisations, able to work with a range of partners in a both a clinical and community setting.
    • Experience of delivering and managing events, training workshops and physical activity sessions.
    • An understanding and proven experience of using project methodologies e.g. Prince 2.
    • Previous experience developing and designing training programmes promoting positive wellbeing.

    Desirable:

    • Previous advocacy, behaviour change, or counselling experience, working with individuals in 1-2-1 and groups to provide support.
    • Group facilitation delivering exercise or nutrition workshops.

    Skills

    Essential

    • Excellent communication skills, both written and oral and are able to build rapport with individuals and partners.
    • Ability to set up thorough processes for data collection and monitoring programme outputs.
    • Demonstrable experience of thorough analysis of reports, data and general information to enable the production of quantitative and qualitive reporting/presentations to both internal and external audiences.
    • Ability to manage time effectively, planning own workload and setting appropriate objectives and deadlines.
    • Ability to source alternative solutions and being open to new working practices.
    • Able to adapt seamlessly within a continuously changing environment.

    Personal Qualities

    Essential:

    • Excellent customer care skills, with experience of adapting services, where possible, to meet customer needs and can take the initiative to work with other agencies where necessary.
    • Ability to demonstrate an understanding of how teams work with other services and takes a proactive approach towards helping others.
    • Commitment to equality and diversity, accepting differences and treating everyone fairly.
    • Demonstrable experience of coping well under pressure and difficult situations, able to identify and act on own development needs.
    • Ability to set and maintain professional relationships and boundaries within the programme based on trust and confidentiality.

    The job holder will commit and conform to Tottenham Hotspur procedures, Foundation procedures and codes of conduct, including Tottenham Hotspur’s safeguarding policy, Equal Opportunities policy and health and safety at work – reflecting the Club’s commitment to safeguarding and promoting the welfare of vulnerable people in our community.  The job holder will have responsibility for promoting: ethics, safeguarding and the welfare of children – the Club expects all staff to share this commitment.

    This is a position of trust and regulated activity – it is subject to CRB Disclosure at Enhanced Level, satisfactory references and a six-month probationary period.  This job description gives a general outline of the post and is not intended to be inflexible or a final list of duties.  It may therefore be amended from time-to-time in consultation with the post holder.  Appointment subject to the Terms and Conditions of service of Tottenham Hotspur.

    If you are interested and would like more information, please contact Katrina Heal, Health and Wellbeing Manager.

    Closing date for applications: 31 January 2018

    To apply please send a CV and covering letter confirming how your experience aligns to the role of programme co-ordinator.  CV’s without a covering letter will not be considered.

    0777 092 9925
    katrina.heal@tottenhamhotspur.com